You should log into this app with the email address you have used to purchase tickets.
England fans who have Category 4 tickets bought through the FA will be sent their tickets by the FA directly to your app roughly 24-48 hours before each game.
Should you, at any point, lose or change your phone, you may face difficulties logging into the app on a new device. This can only be resolved by contacting FIFA, or visiting a Ticket Resolution Centre at the stadium. You must bring ID and as much information as possible with you, such as order details, credit/debit card used.
The FA are running a waiting list and will update supporters if and when they are able to use it.
For those looking to buy tickets, keep checking the FIFA website for any available tickets. This is the only ‘legit’ way of buying, however there are heavy fees attached to each sale or purchase.
Beware of touts. Having a screenshot on your phone is not a ticket. It simply won’t work. A ticket will only work through the above app.
Volunteers will be on hand to assist you at the stadium with WiFi should you need it, and your phone will need to have its Bluetooth turned on for the ticket to work.
